Do you have a close, comfortable relationship with anyone you do not trust? Clearly, the answer to this question is going to be NO. Without mutual trust, relationships, whether personal or work-based, are uncomfortable and distant.
As it applies to the workplace, trust can be very difficult to define. Think about your own work environment and ask yourself, “How would I define “trust” as it applies to the work environment? Does trust exist in my organization/company? If trust doesn’t exist, how would I know?
It’s important to think about these questions because in organizations where there is no trust, there is no real communication, turnover is high, employees generally lack inspiration and are unwilling to voluntarily expend extra time and energy in their work. It’s clear that a lack of trust is very costly to an organization. Hence, it’s important that you be able to identify the warning signs of a low-trust organization.
Communication
In organizations lacking trust, open, frank, and effective communication is non-existent. As it relates to communication, there is a lack of trust when people:
1. Feel unsafe about expressing their opinions or feelings – “Don’t tell the boss how you really feel, or you’ll be in his bad books.”